As the owner of a small business, you’re focused on providing quality products or services to your customers, but are you getting positive feedback? One of the most important steps in growing your business is knowing how to tell if your customers love your service and if not, why not?
This article will help you determine what it takes to keep your customers happy with your service, so you can continue growing and staying competitive in your market.
1) Are they coming back?
If you want to know how your customers feel about the service you provide, ask them. Was the food alright? If they enjoyed themselves, they’re likely to return. If that doesn’t work, ask them a survey. It will probably be surprising to find out what people are saying about you!
Include a survey form at the end of your blog post that asks, Would you be likely to recommend this to your friends and colleagues? also, what was the one difference that separated our business from the rest?
Customer feedback is appreciated by most, since it proves that a business cares about their customer’s opinion and experience.
2) Is their feedback positive?
Customer feedback is extremely valuable when determining how well your service is being received. What do people say about your services when asked by someone who has never heard of them before? If people rave about how great your work was and how much their lives were changed because of it, then chances are other people will feel the same way.
If you’re not sure whether your customers are happy with the service you provide, ask them. You can also take a look at what they’re saying online. If their feedback is positive and their reviews are good, then chances are that they really do love your product or service! Does your customer feel appreciated?: If you want to know how much your customers appreciate your company’s efforts, don’t just ask them. Look for signs like retention rates, referrals, and word of mouth.
3) Do they recommend you to others?
Another way to know if your client loves your service is when they recommend you to people around them. Since they have worked with you and they know you satisfied them, they will definitely tell their friends and families who might be interested in the similar services even without asking them to do so.
4) Are they vocal about it?
Make sure you are listening to what your customers say and watching how they behave. If you can, try to get them on the phone or in-person so that you can hear their questions, concerns and compliments. They may be vocal about it too – they’ll let you know how they feel and how satisfied they are with your product or service. But don’t worry if they’re not: there are other signs of a happy customer to look out for.
Loyalty is key in business. Loyal customers are going to be with you through thick and thin, so they can’t be ignored. They’re more likely to share your services or recommend you to others, which leads to an increase in revenue.
Encourage word of mouth marketing by asking for feedback from your customer and rewarding them for their loyalty. The more they see themselves as valued members of the company, the more likely they are to be an advocate for your business.
Do they use all or most of your products?: Customers who find a new favorite product will use it frequently and sometimes buy a lot in one go. Are they price sensitive?: If you notice that a customer is loyal to you even when prices change, then chances are that you have found a loyal fan. Is there consistency in what they buy? If they buy the same thing again and again, this could be a sign that they love your service.
Does their buying pattern change?: You can check whether your customer’s buying pattern has changed by looking at how many times they order each month.